Get back into your account

Choose the step that matches what you still have.

  1. Forgot your password? Request a password reset. Existing sessions are invalidated. MFA stays enabled.
  2. Lost your authenticator? Sign in with your password, then use one saved recovery code in the MFA step. Each code works once. On Your account, replace your recovery codes or disable and re-enroll your authenticator using a fresh code.
  3. Verification email missing? Sign in to Your account to resend it. Check spam and try later if delivery is unavailable. Your account remains saved; a delivery failure does not verify it.
  4. No authenticator and no recovery codes? Contact support@alertira.com. Recovery requires manual identity checks. An email request alone cannot disable MFA or grant workspace access.

Keep recovery codes separately from your authenticator. Alertira never asks you to email passwords, setup keys or recovery codes.

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